Acceptable Use Policy
These guidelines explain how merchants may responsibly use the TWAICY Commerce OS platform while protecting customers, businesses, and the TWAICY ecosystem.
Platform Protection
Merchant Guidelines
1. Policy Overview & Scope
Platform Integrity & Compliance Rules
TWAICY is engineered exclusively for legitimate, lawful commercial businesses. All registered merchants, developers, and store staff are required to operate strictly within the boundaries of local and national laws.
This Acceptable Use Policy safeguards buyers, merchant brands, and the broader TWAICY ecosystem against fraudulent schemes, harmful merchandise, and digital security threats. Violation of these guidelines may result in immediate feature restrictions, store suspension, or permanent account revocation.
2. Permitted Business Use Cases
Approved Merchant Retail & Service Categories
TWAICY welcomes legitimate commercial enterprises across all major retail, wholesale, and service categories:
Retail Stores & Kirana
Local supermarkets, provisions, and FMCG retail shops.
Pharmacy & Medical
Prescription stores, health supplies, and wellness items.
Fashion & Apparel
Clothing boutiques, footwear, and accessory stores.
Electronics & Tech
Consumer electronics, gadgets, appliances, and accessories.
Jewellery & Luxury
Precious metals, imitation jewellery, and luxury accessories.
Furniture & Home Decor
Furnishings, home goods, decor, and hardware stores.
Restaurants & Cafes
Food delivery, cloud kitchens, and QR menu ordering.
Home Businesses & Artisans
Handcrafted goods, home bakers, and boutique creators.
Wholesalers & Distributors
B2B catalog orders, bulk sales, and regional trade hubs.
Manufacturers & Brands
Direct-to-consumer (D2C) brand storefronts.
Service Businesses
Consulting, digital downloads, courses, and booking services.
3. Strictly Prohibited Products & Merchandise
Zero-Tolerance Banned Catalog Items
4. Prohibited Technical & Commercial Activities
Banned Fraudulent & System Abuse Practices
5. Core Merchant Operating Duties
Standard Store Management & Compliance Expectations
Merchants operating storefronts on TWAICY are expected to maintain professional commercial practices:
Accurate Inventory Ledgers
Maintaining real-time stock counts to prevent unfulfillable orders.
Genuine & Authentic Goods
Sourcing 100% legitimate, authentic merchandise from verified distributors.
Timely Order Fulfillment
Packing and dispatching orders promptly via courier partners.
Responsive Customer Support
Replying to buyer queries and order tracking status requests.
Fair Store Refund Execution
Processing return requests and issuing refunds per store policies.
Tax Compliance & Statutory GST
Remitting applicable GST taxes and filing regulatory returns.
6. Artificial Intelligence & Automation Guidelines
Permitted Generative AI Uses vs Fraudulent AI Restrictions
- • AI-assisted product description drafting
- • AI automated inventory restocking predictions
- • AI website canvas layout recommendations
- • AI customer traffic analytics insights
- • AI promotional email and marketing copy
- ❌ Generating fake customer reviews or bot ratings
- ❌ Creating misleading or fraudulent product claims
- ❌ Deploying unauthorized scraping or spam bots
- ❌ Generating deepfake brand identity assets
7. Merchant Security & Account Hardening Standards
Credential Protection & Data Safeguard Protocols
Enforce complex passwords for main store owner and admin logins.
Never expose secret API keys or webhook tokens in public frontend code.
Assign role-based permissions to staff and revoke access when employees depart.
8. Developer API Access & Integration Rules
REST API Throttling & Endpoint Governance
Developers integrating with TWAICY REST APIs must comply with platform rate limits and security headers. Reverse engineering code, scraping catalog data, or exploiting authentication tokens is strictly forbidden.
9. Merchant Storefront Content Guidelines
Transparency & Buyer Disclosure Standards
Merchant websites hosted on TWAICY must display clear business disclosures to ensure buyer trust and legal transparency:
10. Intellectual Property Rights & Trademark Protections
Copyright & Brand Authorization Compliance
Merchants must possess legitimate intellectual property rights for all storefront media assets, product photography, brand logos, and descriptions. TWAICY enforces DMCA takedown requests and protects trademark rights.
11. Escalated Policy Enforcement Actions
Graduated Compliance & Penalty Framework
Compliance Warning
Formal notice issued to merchant with 48-hour cure period.
Feature Restrictions
Temporary lock on catalog additions or API endpoint access.
Merchant Verification
Mandatory KYC document re-submission and store audit.
Temporary Suspension
Storefront access paused during formal security review.
Permanent Termination
Revocation of TWAICY account and platform access.
Law Enforcement Reporting
Escalation to cyber crime authorities for criminal fraud.
12. Reporting System Abuse & Violations
Public Abuse Intake & Security Triage
If you encounter a merchant store violating this policy, operating fraudulent schemes, or distributing prohibited products, report it directly to our security compliance team:
All report submissions are triaged within 24 hours by TWAICY platform security officers.
13. Policy Team & Legal Inquiries
Compliance Desk Contact Protocols