Merchant Agreement
This agreement governs the relationship between TWAICY and merchants using the TWAICY Commerce OS platform.
Merchant Partner
Verified Commerce Platform
1. Platform Scope & Technology Provision
SaaS Technology Provider vs Merchant Independent Commercial Entity
TWAICY operates strictly as a Software-as-a-Service (SaaS) Commerce Operating System. TWAICY provides digital infrastructure tools—including drag-and-drop website building, inventory tracking ledgers, order dashboards, and logistics API connections.
TWAICY is NOT a marketplace, reseller, or retail seller of products. The merchant remains the sole legal seller of record for all products and services listed on their TWAICY storefront.
Merchant Independent Business Sovereignty:
2. Merchant Eligibility & Representations
Business Standing & Regulatory Compliance Requirements
To register and operate a commerce workspace on TWAICY Commerce OS, the merchant covenants and represents the following eligibility criteria:
Merchant represents that their business is legally established under applicable local and national laws.
All goods, services, and digital downloads listed comply strictly with Indian trade laws and regulations.
Merchant possesses valid trademark, distribution, or licensing rights for catalog merchandise.
Merchant maintains true, accurate, and up-to-date business contact details and GSTIN information.
3. Operational Merchant Responsibilities
Merchant Commercial Duties & Store Governance Obligations
The merchant maintains sole responsibility for operating their store and fulfilling customer expectations:
Product Quality & Safety
Ensuring catalog merchandise meets safety standards and is free from defects.
Inventory & Stock Levels
Maintaining real-time stock counts to prevent unfulfillable customer orders.
Store Pricing & Offers
Setting accurate MRPs, retail prices, and promotional discount codes.
Tax Compliance & GST
Collecting and remitting statutory GST, sales taxes, and filing tax returns.
Direct Customer Support
Handling buyer queries, order status checks, and customer service calls.
Returns & Exchanges
Processing return approvals and executing product exchanges per store policy.
Customer Product Refunds
Refunding customer purchase funds directly via UPI or linked payment gateway.
Order Dispatch & Shipping
Packaging items safely and handing over parcels to courier partners (Shiprocket).
4. 100% Store & Business Data Ownership
Data Sovereignty & Zero Lock-In Guarantee
Storefront Website & Layouts
Your customized store layout, canvas templates, and domain mappings.
Products & Catalog Assets
All product titles, images, descriptions, pricing ledgers, and MRP lists.
Store Data & Analytics
Historical sales records, order telemetry, and store performance analytics.
Customer Information & Lists
100% merchant ownership of customer names, emails, phone numbers, and addresses.
Brand Identity & Trademarks
Your business trade name, store logos, banner graphics, and trademarks.
Domain Sovereignty
Your custom top-level domain (e.g., yourstore.com) remains your property.
5. SaaS Platform Subscription & Billing Terms
Predictable Software Access Billing Model
The merchant pays TWAICY fixed platform subscription fees (monthly or annually) strictly for software access to the TWAICY Commerce OS. Subscription payments are entirely separate from merchant customer transaction revenues.
Features Unlocked via SaaS Subscription:
6. Storefront Customer Payments & Revenue Flow
100% Direct Payout Covenant & Zero Interception Guarantee
"Customer payments NEVER enter TWAICY bank accounts. Customers pay merchants directly. TWAICY never collects, stores, settles, holds escrow, or acts as a payment gateway for customer transactions."
7. Logistics & Courier Fulfillment Protocols
Shiprocket Integration & Carrier Transport Boundaries
Merchants connect their own Shiprocket account API credentials to manage courier pickups, print shipping manifests, and track deliveries. Physical product transport is governed by the agreement between the merchant and the logistics provider.
8. Customer Product Refunds & Commercial Disputes
Merchant Refund Approval & Subscription Refund Policy Scope
Customer purchase refunds are handled 100% directly by the merchant. Because TWAICY does not collect or store customer funds, TWAICY cannot initiate or force customer bank refunds.
Platform SaaS subscription refunds follow the official Subscription Refund Policy.
9. Intellectual Property Ownership Division
Merchant Content Sovereignty vs TWAICY Platform Software Rights
- • Store Brand Name & Registered Trademarks
- • Logos, Custom Graphics & Store Banners
- • Product Photography, Videos & Descriptions
- • Customer List Records & Order History Data
- • TWAICY Commerce Operating System Source Code
- • Drag-and-Drop Website Builder Canvas Engine
- • Merchant Admin Dashboard & Inventory Ledgers
- • Proprietary REST APIs & System Integrations
10. Account Suspension & Termination Terms
Grounds for Service Pause or Account Revocation
TWAICY reserves the right to suspend or terminate merchant workspace access under severe violations of security or trade compliance laws:
11. Limitation of Liability
Software Platform Liability Cap & Indemnification
TWAICY provides software tools on an "as-is" basis. The merchant operates their business independently and agrees that TWAICY shall not be held liable for:
- Merchant product defects, warranties, or fitness for purpose
- Buyer-merchant commercial disputes or unfulfilled customer claims
- Direct buyer-merchant payment disputes or bank UTR verification errors
- Third-party courier transit delays, damages, or RTO losses
- Merchant tax filing defaults, GST penalties, or legal non-compliance
12. Agreement Modifications & Notifications
Revision Notice Protocol
TWAICY reserves the right to update this Merchant Agreement to reflect system enhancements or legal regulatory requirements. Major updates will be communicated to merchants 14 days in advance via email and dashboard alerts.
13. Legal Counsel & Merchant Support Desk
Direct Inquiries & Governance Assistance