Cookie Policy
Understand how TWAICY uses cookies and similar browser technologies to provide a secure, fast, and personalized commerce experience while respecting your privacy.
Cookie Preferences
Encrypted Sessions • Protected
1. Overview
Session Purpose & Zero Data Monetization Guarantee
Cookies and browser local storage allow TWAICY to provide secure JWT authentication, maintain store session state, remember merchant canvas preferences, and optimize platform load speeds.
We do not sell, rent, or trade cookie telemetry to third-party ad networks or data brokers. Merchant business privacy and buyer security remain strictly protected.
Browser cookies are restricted to minimum operational scope without cross-site tracking scripts.
Clear categories detailing essential, performance, and preference cookies deployed by TWAICY.
Encrypted, HTTP-only authentication tokens protecting merchant workspaces from session hijacking.
Storefront analytics and buyer preference telemetry remain under merchant control.
2. What Are Cookies?
Browser Storage & Session Persistence Explanation
Cookies are tiny encrypted text files placed on your browser or mobile device when visiting a website. They allow the platform to remember your login status, cart items, language preferences, and security settings across page visits.
How Browser Cookies Work in TWAICY
3. Categories of Cookies Deployed
Functional Classification of Platform Browser Storage
Essential Cookies
Required for merchant login JWT tokens, CSRF protection, and shopping cart persistence.
Performance Cookies
Measures edge response times, image load speeds, and database query latency.
Analytics Cookies
Aggregated, anonymized store visit counts and page view metrics to help merchants grow.
Preference Cookies
Remembers merchant theme choices, dashboard filters, and language settings.
Security Cookies
Detects unauthorized login attempts and safeguards API endpoints against DDoS.
Session Cookies
Temporary cookies cleared automatically once the browser tab is closed.
4. Essential Cookies (Strictly Necessary)
Core Platform Security & Operational Requirements
Essential cookies are mandatory for platform operation. Without these cookies, core platform features like login, checkout, and website building cannot function.
Merchant & Staff Login
Saves encrypted authentication session tokens to prevent repeated login prompts.
Customer Login & Profile
Validates customer storefront identity for wishlist and order tracking.
JWT Token Validation
Cryptographically validates backend API authorization headers.
Shopping Cart State
Preserves customer cart items while navigating between product pages.
Checkout & Invoice Direct
Stores order parameters during payment collection and invoice routing.
CSRF Security Guard
Prevents cross-site request forgery attacks on NestJS API endpoints.
Website Builder Canvas
Autosaves merchant drag-and-drop layout edits during theme design.
5. Performance & Telemetry Cookies
Page Speed Optimization & Runtime Error Diagnostics
Performance cookies collect technical metrics regarding platform response times, static image loading speeds, edge CDN caching performance, and database latency.
Loading Speed
Measures time-to-first-byte (TTFB) and image rendering speeds.
Error Monitoring
Captures frontend JavaScript exceptions and broken image links.
Edge Optimization
Routes traffic dynamically to the closest regional Cloudflare edge node.
Website Rendering
Ensures smooth layout rendering across mobile and desktop browsers.
6. Store Analytics & Traffic Insights
Aggregated Metrics & Store Growth Intelligence
Analytics cookies compile anonymized, aggregated store metrics to provide merchants with sales intelligence and traffic insights.
Visitor Trends
Daily and monthly unique visitor counts for merchant storefronts.
Popular Pages
High-converting product pages, categories, and landing sections.
Performance Metrics
Storefront bounce rates, session durations, and cart conversion rates.
Store Insights
Device category breakdown (mobile vs desktop) for responsive design tuning.
7. Functional & Preference Cookies
Personalization & Dashboard Customization Persistence
Functional cookies allow TWAICY to remember user selections and admin dashboard customizations across sessions:
Language Preferences
Saves preferred storefront and admin interface language settings.
Theme Palette
Remembers dark mode, light mode, or high-contrast theme choices.
Dashboard Filter Views
Saves active table pagination limits, order filters, and inventory search rules.
Recently Viewed Items
Stores shopper recently viewed items to render quick return recommendation carousels.
Currency & Tax Display
Saves currency formatting rules (INR ₹) and tax inclusive/exclusive price toggles.
8. Third-Party Integrations & Merchant Pixel Governance
Merchant Opt-In Control over Marketing & Infrastructure Cookies
TWAICY integrates with select infrastructure partners for payment processing and edge security. Optional marketing pixels (such as Google Analytics or Meta Pixel) are disabled by default and can only be enabled explicitly by the merchant.
Cloudflare
Always active. Secures storefronts against DDoS and manages TLS sessions.
Razorpay
Active during checkout. Processes card tokenization and fraud detection.
Shiprocket
Active during delivery tracking. Manages AWB shipment status updates.
Google Analytics
Optional. Enabled by merchant in store settings for ad conversion tracking.
Meta Pixel (Facebook)
Optional. Enabled by merchant for retargeting campaign measurement.
9. Managing Cookie Preferences
Browser Controls, Consent Banners & Deletion Rights
Users and store visitors maintain total authority to accept, modify, or purge browser cookies at any time:
Block or clear cookies directly via Chrome, Safari, Edge, or Firefox browser privacy settings.
Store visitors can customize non-essential analytics cookie preferences via the storefront banner.
Logging out of your merchant workspace automatically purges active session JWT cookies from your browser.
10. Cookie Retention Timelines
Expiration Schedules & Automated Cookie Lifecycle
Session Cookies
Temporary in-memory cookies automatically deleted when your browser window or tab is closed.
Browser Tab LifeAuthentication JWT Cookies
Encrypted session security tokens set to expire after 7 days of merchant inactivity.
7-Day Rolling ExpiryPersistent Preference Cookies
Remembers theme & language choices across repeat visits. Retained for up to 12 months unless cleared manually.
12-Month Expiration11. Policy Updates & Version History
Notification Procedures for Cookie Policy Amendments
We may update this Cookie Policy to reflect changes in web standards, edge routing technologies, or subprocessor integrations.
If material revisions are made to cookie categories or data handling procedures, TWAICY will notify merchants via email and dashboard alerts. Complete version history is preserved in our legal documentation archives.
12. Contact Privacy & Compliance Team
Dedicated Privacy Desk for Cookie & Telemetry Assistance
If you have questions regarding browser cookies, local storage safeguards, or pixel configurations, reach out to our privacy desk: