Terms of Service
These Terms govern your access to and use of TWAICY Commerce OS, including merchant dashboards, storefronts, website builder, APIs, subscriptions, and related services.
Terms & Compliance
Commerce OS • Version 1.0
1. Overview
Definition of TWAICY Platform Ecosystem & Agreement Scope
TWAICY provides an enterprise multi-tenant Commerce Operating System (OS) designed to empower local merchants and digital brands to launch, manage, and scale online retail operations with 100% data sovereignty.
By registering a store workspace, accessing the merchant dashboard, creating a storefront, or consuming TWAICY APIs, you agree to be bound by these Terms of Service.
Commerce Operating System
Multi-tenant e-commerce platform engine powering merchant store operations.
Website Builder
Drag-and-drop theme customizer and digital storefront renderer.
Storefront & Catalog
High-performance storefronts rendering product catalogs and collections.
Inventory Ledgers
Real-time stock level synchronization across products, variants, and channels.
Order Processing
Order management, invoice generation, and status tracking workflows.
Direct Payment Gateway
QR payment verification software and Razorpay API integration.
Shipping & Courier APIs
Shiprocket integration, AWB label creation, and delivery tracking.
Merchant Dashboard
Unified workspace dashboard for store analytics, staff, and catalog settings.
2. Acceptance of Terms
Binding Legal Agreement & Privacy Policy Reference
By completing account registration, launching a storefront, or using any software component provided by TWAICY, merchants express full legal agreement to these Terms of Service. If you are entering into this agreement on behalf of a company or legal entity, you represent that you possess the legal authority to bind such entity.
Our data protection safeguards and information handling procedures are documented separately in the TWAICY Privacy Policy. Merchants must read and understand the Privacy Policy alongside these Terms.
3. Merchant Eligibility
Business Authority & Local Law Compliance Requirements
Merchants must register using truthful business identifiers, valid email addresses, phone numbers, and optional GST numbers.
Account creators must be at least 18 years of age and possess full legal capacity to enter into commercial software contracts.
Merchants must operate in full compliance with local municipal, state, national, and trade regulation laws.
4. Merchant Accounts & Credential Security
Merchant Responsibilities for Workspace Integrity
Store owners hold primary administrative authority over their store workspace and are accountable for maintaining workspace integrity:
Password & Credentials Security
Maintaining strong passphrases and protecting JWT login tokens from unauthorized exposure.
Store Configuration & Settings
Configuring store domain rules, shipping zones, tax rates, and checkout parameters.
Staff & Employee Access Roles
Assigning Granular Role-Based Access Control (RBAC) permissions to store staff members.
API Key Management
Safeguarding integration API credentials for Shiprocket, Razorpay, and third-party webhooks.
QR Payment Verification
Ensuring accuracy of bank UPI QR codes uploaded for customer direct transfers.
Business Identity Information
Keeping store address, contact details, and invoice GST headers up to date.
5. Subscriptions & Billing Framework
Flat SaaS Pricing, Zero Platform Commissions & Direct Revenue Ownership
TWAICY operates under a transparent software-as-a-service subscription model.
Subscription Lifecycle Rules:
- •Billing Cycles & Renewals: Subscriptions renew automatically on a monthly or annual basis unless cancelled prior to the renewal date.
- •Plan Upgrades & Downgrades: Upgrading applies immediate pro-rated charges. Downgrades take effect at the next renewal cycle.
- •Cancellation: Merchants can cancel subscriptions anytime from the Billing Dashboard with zero cancellation penalties.
- •Taxation (GST): Applicable GST or sales taxes are itemized clearly on official monthly subscription invoices.
6. Merchant Operational Responsibilities
Store Operations, Buyer Service & Tax Compliance
As an independent business operating on TWAICY, merchants are solely responsible for managing their customer relationships and store operations:
Accurate Product Listings
Maintaining correct product titles, specifications, stock counts, and images.
Honest Pricing & Discounts
Ensuring displayed prices, MRPs, and promotional coupon codes are accurate.
Legal Product Compliance
Selling goods permitted under local laws without violating safety or trade standards.
Store Customer Support
Handling buyer queries, order status inquiries, and store complaints promptly.
Order Dispatch & Fulfillment
Packing, shipping, and fulfilling confirmed orders within promised timeframes.
GST & Tax Compliance
Issuing statutory tax invoices and remitting applicable local GST/sales taxes.
7. Store Content & Media Rights
Content Ownership & Merchant Publishing Accountability
Merchants retain exclusive ownership over all content, trade assets, and product media uploaded to their store workspace:
Note: Merchants represent and warrant that uploaded product images and description copy do not infringe third-party copyrights, trademarks, or proprietary rights.
8. Orders & Direct Payments Workflow
Order Lifecycle, Direct Bank Payouts & QR Verification Responsibility
Standard Order Lifecycle:
UPI QR transfers occur directly between the buyer's banking app and the merchant's UPI VPA. Merchants are responsible for verifying transaction IDs prior to dispatch.
Integrated gateways (e.g. Razorpay) process card & netbanking transactions on PCI-DSS Level 1 compliant infrastructure directly into merchant accounts.
9. Website Builder & Storefront Customization
No-Code Canvas Builder Rights & Publishing Standards
TWAICY equips merchants with a visual drag-and-drop website builder to customize themes, layout sections, headers, and navigation trees.
Custom Pages
Create landing pages, about pages, FAQs, and custom forms.
Theme Palette
Customize primary brand colors, typography, and button styles.
Section Components
Configure heroes, product carousels, grids, and banners.
Custom Domains
Bind custom SSL domain names to your published storefront.
10. Prohibited Activities & Abuse Enforcement
Zero-Tolerance Policies Safeguarding Ecosystem Integrity
The following activities are strictly prohibited on all TWAICY storefronts, API endpoints, and merchant workspaces. Engagement in any prohibited activity will result in immediate account suspension and law enforcement escalation:
Illegal & Prescription-Only Goods
Selling illicit drugs, illegal substances, unregulated pharmaceuticals, or counterfeit brand items.
Phishing & Deceptive Impersonation
Creating fake storefronts disguised as official banking portals or stealing customer login passcodes.
Weapons, Explosives & Hazardous Goods
Listing firearms, explosives, hazardous chemicals, or restricted combat items.
Fraudulent Financial Schemes
Running Ponzi operations, fake lotteries, unauthorized credit card harvesting, or money laundering.
Malware, Viruses & Scraping Bots
Injecting malicious JavaScript, trojans, backdoors, or automated scraping tools into platform APIs.
Copyright & Trademark Infringement
Uploading pirated software, counterfeit luxury goods, or unauthorized media assets.
Spam & Automated Messaging Abuse
Sending unsolicited spam messages, harassment, or fake promotional broadcasts to buyers.
Abusive Behavior & Hate Speech
Publishing content promoting violence, discrimination, harassment, or hate speech.
11. Intellectual Property Boundaries
Clear Partitioning Between Platform IP & Merchant Intellectual Property
TWAICY retains exclusive ownership over all platform software, source code, database architecture, Next.js/NestJS UI components, trade secrets, system APIs, and platform documentation.
Merchants retain exclusive ownership over store branding, logos, product catalogs, trade media, pricing strategies, customer database records, and storefront copy.
12. Service Availability & Maintenance
Uptime SLA, Scheduled Maintenance Windows & Security Patches
We strive to maintain 99.9% platform availability across all edge nodes. Periodic system updates are executed under the following maintenance guidelines:
Scheduled Maintenance
Executed during low-traffic off-peak hours with advance dashboard notice whenever possible.
Zero-Downtime Security Patches
Applied seamlessly via Cloudflare edge routing without interrupting active store sessions.
Continuous Enhancements
Regular feature rollouts and website builder updates deployed transparently in the background.
13. Account Suspension & Investigation
Grounds for Store Workspace Suspension
TWAICY reserves the right to suspend store workspace access during security investigations under the following conditions:
- Proven engagement in fraudulent store activities or buyer scams.
- Listing products violating local commercial laws or copyright trademarks.
- Repeated violation of Acceptable Use Policies despite security desk warnings.
- Severe non-payment or chargeback fraud on subscription billing accounts.
14. Account Termination & Data Export
Voluntary Closure & Data Export Rights
Merchants may close their store workspace account anytime directly from the Account Settings dashboard.
Prior to account closure, merchants can download complete CSV/JSON backups of product catalogs, order history, and customer records.
15. Limitation of Liability
Software Provider Boundaries & Merchant Operational Indemnity
TWAICY acts strictly as a commerce software infrastructure engine. Merchants remain sole operational directors of their retail businesses:
Merchant Remains Solely Responsible For:
16. Warranty Disclaimer
Software Provision Warranty & Third-Party Service Dependencies
The TWAICY Commerce OS software platform is provided on an "as available" basis. While we commit to maintaining enterprise-grade uptime and rolling backup security, TWAICY disclaims express or implied warranties regarding temporary third-party infrastructure outages beyond our reasonable control (such as regional ISP cuts or courier API disruptions).
17. Revisions & Version Control
Terms Revision Notification Commitment & History Log
We may update these Terms of Service to incorporate new feature capabilities, legal requirements, or platform policies.
When material updates are made to these Terms, merchants will be notified via email and dashboard banner alerts at least 14 days prior to the effective date. Complete version history logs are archived for merchant review.
18. Contact Legal & Compliance Team
Official Contact Desk for Legal Formalities & Inquiries
If you have questions regarding these Terms of Service or require legal clarifications, contact our legal team directly: