Shiprocket Integration
Connect your Shiprocket account to automate shipping, courier selection, AWB generation, shipping labels, real-time tracking, and order fulfillment directly from TWAICY.
Shiprocket Connected
Courier Automation
1. Integration Overview
Automated Logistics & Courier Dispatch Integration Layer
TWAICY integrates natively with Shiprocket to streamline e-commerce logistics, courier allocation, AWB generation, and delivery tracking.
Merchants can manage the entire shipping lifecycle—from printing shipping labels and dispatching pickups to monitoring live shipment tracking—directly from their TWAICY Commerce OS dashboard without logging into multiple portals.
2. Key Integration Benefits
Automated Logistics Superpowers for TWAICY Merchants
Multiple Courier Partners
Access 25+ courier partners including Delhivery, Bluedart, Shadowfax, Xpressbees, and DTDC.
Automatic AWB Generation
Instantly assign Air Waybill numbers to orders with 1-click inside TWAICY dashboard.
Shipping Label Printing
Print standardized thermal shipping labels, packing slips, and manifests.
Pickup Scheduling
Request automated door pickups directly from your warehouse address.
Real-Time Tracking
Automatic tracking updates synced live to merchant and customer dashboards.
Delivery Status Sync
Real-time webhook sync updates order status from In Transit to Delivered.
Return & RTO Management
Automate reverse pickup requests and manage non-delivery report (NDR) actions.
Faster Fulfillment
Cut dispatch times by 70% with automated courier allocation algorithms.
Centralized Dashboard
Manage all store orders, labels, manifests, and logistics from a single canvas.
3. Integration Prerequisites
Requirements Before Connecting Your Store
Before connecting Shiprocket to your TWAICY store, ensure you have completed account onboarding directly on the Shiprocket portal:
4. Step-by-Step Connection Setup
5-Minute API Authorization Workflow
Log In to Shiprocket
Access your Shiprocket admin dashboard at app.shiprocket.in.
Generate API Credentials
Navigate to API Settings → Generate New API User Key & Password.
Open TWAICY Dashboard
Log in to your TWAICY Commerce OS admin workspace.
Navigate to Integrations
Go to Store Settings → Integrations → Shiprocket.
Save & Verify Credentials
Enter your Shiprocket email & API password, then click Connect.
5. Configure Shipping & Package Settings
Logistics Automation Rules & Default Dimensions
Configure default logistics settings inside your TWAICY dashboard to automate courier booking:
Warehouse Pickup Address
Set default origin pincode and warehouse contact details for driver pickups.
Preferred Courier Priority
Rank couriers by speed, lowest shipping rates, or highest delivery success rate.
Default Package Weight
Configure standard product tare weights (e.g., 0.5 kg, 1 kg) for instant shipping calculations.
Box Dimensions & Volumetric
Set length, width, and height box presets to prevent volumetric weight penalties.
Flat Rate vs Live Shipping Rates
Pass live Shiprocket rate quotes directly to buyers at checkout or charge flat shipping.
Cash on Delivery (COD) Rules
Enable COD order verification and configure automated COD surcharge fees.
6. 10-Step Order Fulfillment Workflow
End-to-End Shipping Lifecycle Diagram
Customer Places Order
Buyer completes checkout on storefront.
Merchant Receives Order
Order appears instantly in TWAICY dashboard.
Merchant Confirms Payment
Payment verified (Direct UPI UTR or Gateway).
Create Shipment
Merchant selects package box & weight.
Generate AWB
Shiprocket API assigns tracking AWB number.
Print Shipping Label
Merchant prints shipping label & packing slip.
Schedule Pickup
Driver pickup requested for warehouse location.
Courier Pickup
Courier agent scans AWB label & collects parcel.
Shipment In Transit
Live location updates synced via webhooks.
Delivered
Order marked delivered; buyer notified.
7. Live Shipment Tracking & Status Synchronization
Automated Tracking Webhook Updates
Every order fulfilled through Shiprocket generates a unique tracking profile:
8. Returns & Reverse Pickup (RTO) Automation
Reverse AWB Labels & Warehouse Return Synchronization
When a buyer submits a return request on your store, TWAICY initiates a reverse pickup order with Shiprocket. Couriers collect the returned parcel from the buyer's address and dispatch it back to your warehouse origin.
9. Troubleshooting Guide & Solutions
Resolving Integration & Logistics Errors
10. Frequently Asked Questions
Common Questions About Shiprocket & TWAICY Integration
11. Logistics & Technical Support
Integration & Carrier Assistance Desk
"TWAICY does NOT own or operate courier services. Courier bookings, shipping rates, delivery timelines, pickups, and logistics operations are managed by Shiprocket and its courier partners. Merchants remain responsible for shipment accuracy and fulfillment."