Merchant Customer Refunds
Understand how customer product refunds are evaluated, approved, and executed directly by merchants. TWAICY provides software tools to log requests but does not process financial refunds.
Customer Refunds
Merchant Approval Authority
1. Overview
Merchant Decides & Executes All Store Customer Refunds
When a customer submits a return or refund claim on a merchant storefront, the request is logged inside the merchant's TWAICY dashboard. The merchant reviews the item status and decides whether to grant a full refund, partial refund, exchange, or store credit.
2. Merchant Approval Authority
Sole Decision Maker over Customer Claims
The merchant maintains full legal and operational authority over return approvals. TWAICY software does not override merchant return decisions or force automated bank chargebacks.
3. Direct Refund Execution Channels
Merchant UPI Transfer or Gateway API Refund
UPI / QR Orders
Merchant initiates a direct UPI payment or bank IMPS transfer to the customer's UPI ID / bank details.
Payment Gateway Orders (Razorpay)
Merchant triggers a gateway refund directly from their linked Razorpay admin dashboard or store panel.
4. TWAICY Software Scope
Logging & Status Tracking Engine
TWAICY provides the order tracking interface, return request forms, and email status notifications to record return progress. TWAICY acts purely as the software engine.
5. Buyer-Merchant Direct Communication
Resolution Protocols
Buyers communicate directly with merchants regarding store return policies, product condition checks, and refund timelines.
6. Commercial Dispute Boundaries
Non-Arbitration Policy
TWAICY is not a financial arbitrator or escrow authority. Commercial disagreements over product refunds are resolved between the buyer and merchant.
7. Contact Merchant Support Desk
Store Refund Guidance